Programme Associate - Standards



National Institute of Urban Affairs (NIUA)


Programme Associate - Standards


Centre for Digital Governance (CDG)


Citizen Centric Smart Governance (CCSG) - CDG


New Delhi


Annually - renewable for the program tenure


Individual full-time contract

About the National Institute of Urban Affairs (NIUA):

Established in 1976, the National Institute of Urban Affairs (NIUA) is a premier institute of Ministry of Housing and Urban Affairs, Government of India, for research and capacity building for urban sector in India. NIUA’s broad objective is to bridge the gap between research and practice on issues related to urbanization.  For more than 40 years now, NIUA has been the vanguard for contributing to and building the urban narrative for a fast-evolving urban India. The Institute has been actively working on bringing forth key areas of concern for urban India in order to build the urban discourse at various urban scales. It has utilized its competencies in research, knowledge management, policy advocacy and capacity building to address urban challenges and continuously striving to develop sustainable, inclusive and productive urban ecosystems in the country. It has emerged as a thought leader and knowledge hub for urban development in India and is sought after by both Indian and international organizations for collaborations and partnerships in India’s urban transforming journey. NIUA is committed towards aligning its efforts towards achieving Sustainable Development Goals (SDGs) through all its initiatives and programmes.

About the National Urban Digital Mission (NUDM) and Centre for Digital Governance (CDG):

The National Urban Digital Mission (NUDM) was launched on 23rd February 2021 by the Hon’ble Minister for Housing and Urban Affairs, Shri Hardeep Singh Puri and the Hon’ble Minister for Electronics and Information Technology, Shri Ravi Shankar Prasad.  The vision of the NUDM is to improve the ease of living for citizens by creating a national urban digital ecosystem that delivers accessible, inclusive, efficient and citizen centric governance in India’s 4400 towns and cities. 

Anchored through the Centre for Digital Governance (CDG) at National Institute of Urban Affairs (NIUA), the vision of NUDM can only be realized by promoting collaboration across the entire urban ecosystem through effective and inclusive partnerships with member-representatives of the “quadruple helix” of governments, civil society, industry, and academia. This urban innovation will be facilitated with shared public digital infrastructure via access to open platform architecture, standards and specifications. Envisioned to function as a trusted partner for distributed governance, the CDG envisages establishing six key practice areas on research, governance, platform, partnerships, communication and learning with the goal to facilitate adoption and put technology as the core of operations for digital transformation.   

The National Urban Digital Mission will use the common digital infrastructure, called the National Urban Innovation Stack (NUIS) to strengthen the capacity of the urban ecosystem to solve complex urban problems at scale and speed The Citizen-Centric Smart Governance (CCSG) program focuses on driving NUDM goal of enabling digital governance2022 ULBs by 15th August 2022, and across all 4400+ ULBs of India by 2025. The urban ecosystem today struggles with constraints on capacity and data. This results in governance that is not citizen-centric, effective, or efficient. ULB leaders, citizens and municipal employees need tools to manage the inherent complexity and dynamism of India’s cities and towns.

CCSG aims at enabling integrated e-governance and digital delivery of municipal services to citizens using National Urban Governance platform & other NUIS compliant systems. A key enabler to achieve this goal is creation of standards that enable diverse stakeholders to collaborate and their corresponding systems to interoperate seamlessly. This demands evolution of the necessary standards e.g. specifications, certifications and best practices in the contexts of people (for example, policy standards and working methodologies), processes (for example process standards and compliance certificates) and the underlying digital platforms (for example, Taxonomies, APIs and reference applications).

Scope of work:

As part of the CCSG Program, CDG is constituting Working Groups for specific domains/ services/ modules for formulation of standards. The Working Groups for each domain will be responsible for designing the draft standards (Knowledge and process standards and Technology Standards). The standards will be developed in a collaborative and consensus-driven approach, in synchronisation with the NUIS guiding principles of ecosystem-driven approach, interoperability, minimalism, unbundling, evolvable, federated architecture, and extensibility. This will expedite the creation of a new, localised and contextually appropriate local solution as per the needs of ULBs and States.

The proposed Domain Working Groups are synchronous with the initial set of e-governance services recommended as a part of the reference applications of the National Urban Governance Platform. These are -

  1. Property Tax,
  2. NMAM Compliance Municipal Accounting and Finance,
  3. Municipal Grievance Redressal,
  4. Building Plan Approval,
  5. Trade License,
  6. Water and Sewerage,
  7. No Objection Certificates,
  8. Birth and Death Certificates
  9. User Fees.

Roles and Responsibilities:

The Programme Associate will be part of the dynamic Standards Team and get the opportunity to  drive the creation of foundational urban sector standards under the first flagship program- Citizen Centric Smart Governance (CCSG).  The standards would need to be developed in a collaborative and consensus-driven approach, in synchronisation with the NUIS guiding principles of ecosystem-driven approach, interoperability, minimalism, unbundling, evolvable, federated architecture, and extensibility. This will expedite the creation of new, localised and contextually appropriate local solutions as per the needs of ULBs and States.

The Programme Associate - Standards will assist the Senior Programme Associate and Manager - Standards and will be responsible for following tasks:

  • Responsible for supporting the Senior Programme Associate and Manager- Standards team with all program management activities. They will provide support to ensure that deliverables meet the program’s requirements in a timely and effective manner.
  • General works including preparation and review of content and consultation materials for the DWGs and ULBs and maintaining repositories for the same.
  • Supports meetings, workshops and other engagements related to standard creation and maintain progress reports, activity schedules, action plans, minutes of meeting, follow up on action items and take any other action as needed.
  • Monitors DWG deliverable progress and timely report questions, concerns or risks to the Senior Programme Associate and Manager - Standards.
  • Conduct workshops for onboarding of states and ULBs for adoption of created standards
  • Perform additional duties as assigned required to contribute to overall program growth.

The Programme Associate will also support the National Programme Head, CDG for various administrative, coordination and development duties as needed.


  • A degree in information technology, business administration, engineering, economics or related fields. A post-graduate or equivalent degree will be an added advantage
  • Should have 3-8 years of relevant experience with technological knowledge of ICT, software based systems, e-governance systems etc. 0-3 years of experience in case of exceptional candidates as a Junior Programme Associate
  • Demonstrated experience in excellent communication and writing skills

Required Skills and Competencies:

  • Should have basic knowledge of open source systems, Taxonomy, APIs, Data Models, Data Management, Data Security etc.
  • Strong analytical, conceptualization and communication skills and advanced skills in the MS office suite
  • Past experience with writing, implementing or drafting standards is desirable
  • Additional considerations that will be a plus:
    • Prior experience of managing programs in government capacity building domains.
    • Demonstrated experience of having managed multi-stakeholder projects at scale with internal and external teams.
    • Enthusiasm for open platforms, technology and social impact.
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners and authorities at different levels with an enthusiasm for participatory governance, technology and social impact
  • Outstanding organizational and time management skills.
  • Self- motivated, takes initiative and is willing to accept responsibilities for results.
  • Commitment to learning.
  • Should be able to work in a fast-paced environment, be agile, enthusiastic, adaptable, have willingness to learn and time-management skills
  • Should be willing to work at the Institute on a full-time basis


Based out of the office at NIUA, New Delhi


Reference letters from two references to be included with the CV

Remuneration and Experience Certificate:

At par with the industry standards, depending on experience and skills. Proof of past remuneration (last received salary/monthly contract payment) would be required. 

Notice Period:

Notice period for termination from either side will be one month or salary in lieu of.

Application Process:

Submit CV and cover letter through NIUA portal. Please clearly mention the project’s name in the subject line.

No. of Positions: 
Last Date to Apply: 
Tuesday, 14 September 2021