Senior Business Analyst (Cloud and Infrastructure), CCSG




National Institute of Urban Affairs (NIUA)


Senior Business Analyst (Cloud and Infrastructure), CCSG


Centre for Digital Governance (CDG)


Citizen Centric Smart Governance (CCSG) - CDG


New Delhi, India


Annually - renewable for the program tenure


Individual full-time contract

About the National Institute of Urban Affairs (NIUA):

Established in 1976, the National Institute of Urban Affairs (NIUA) is a premier institute of Ministry of Housing and Urban Affairs, Government of India, for research and capacity building for urban sector in India. NIUA’s broad objective is to bridge the gap between research and practice on issues related to urbanization.  For more than 40 years now, NIUA has been the vanguard for contributing to and building the urban narrative for a fast-evolving urban India. The Institute has been actively working on bringing forth key areas of concern for urban India in order to build the urban discourse at various urban scales. It has utilized its competencies in research, knowledge management, policy advocacy and capacity building to address urban challenges and continuously striving to develop sustainable, inclusive and productive urban ecosystems in the country. It has emerged as a thought leader and knowledge hub for urban development in India and is sought after by both Indian and international organizations for collaborations and partnerships in India’s urban transforming journey. NIUA is committed towards aligning its efforts towards achieving Sustainable Development Goals (SDGs) through all its initiatives and programmes.

About the National Urban Digital Mission (NUDM) and Centre for Digital Governance (CDG):

The National Urban Digital Mission (NUDM) was launched on 23rd February 2021 by the Hon’ble Minister for Housing and Urban Affairs, Shri Hardeep Singh Puri and the Hon’ble Minister for Electronics and Information Technology, Shri Ravi Shankar Prasad.  The vision of the NUDM is to improve the ease of living for citizens by creating a national urban digital ecosystem that delivers accessible, inclusive, efficient and citizen centric governance in India’s 4400 towns and cities. 

Anchored through the Centre for Digital Governance (CDG) at National Institute of Urban Affairs (NIUA), the vision of NUDM can only be realized by promoting collaboration across the entire urban ecosystem through effective and inclusive partnerships with member-representatives of the “quadruple helix” of governments, civil society, industry, and academia. This urban innovation will be facilitated with shared public digital infrastructure via access to open platform architecture, standards and specifications. Envisioned to function as a trusted partner for distributed governance, the CDG envisages establishing six key practice areas on research, governance, platform, partnerships, communication and learning with the goal to facilitate adoption and put technology as the core of operations for digital transformation.   

The National Urban Digital Mission will use the common digital infrastructure, called the National Urban Innovation Stack (NUIS) to strengthen the capacity of the urban ecosystem to solve complex urban problems at scale and speed The Citizen-Centric Smart Governance (CCSG) program focuses on driving NUDM goal of enabling digital governance across all 4400+ ULBs of India by 2025. The urban ecosystem today struggles with constraints on capacity and data. This results in governance that is not citizen-centric, effective, or efficient. ULB leaders, citizens and municipal employees need tools to manage the inherent complexity and dynamism of India’s cities and towns. CCSG aims at enabling integrated e-governance and digital delivery of municipal services to citizens using National Urban Governance platform & other NUIS compliant systems.


The Senior Business Analyst (SBA), CCSG will be part of the CCSG programmatic team. This position offers the opportunity of driving CDGs charter to operationalise e-governance across all ULBs of India by 2024. The role holder will work across functions of strategy & planning; research & insights; technology & program management with focus on cloud and infrastructure management; communication & outreach; partnership and program impact; towards establishing CDG as a trusted advisor for the urban transformation ecosystem. The SBA shall provide technical, operational and programmatic support to CCSG Team and  CDG leadership.

The CCSG SBA, will support the CCSG Program Manager and National Programme head, CDG in their functions, performing a mix of technical program management tasks:

  • Support in planning and executing meetings and program briefing sessions across stakeholders both internal and external.
  • Support states in the operationalizing the CCSG program by providing advisory, guidance and support under the supervision of the Programme Manager
  • Responsible for driving, managing and stream-lining the cloud and IT infrastructure for CCSG program and deployment and processes for state-level rollouts.
  • Support Programme Manager in building and enriching the partner ecosystem for smart rollout of the CCSG program.
  • Support in research and creation of relevant documents for program design, operations and monitoring.
  • Maintain internal databases, knowledge tools and  meeting records.
  • Support Programme Manager to develop the technical documents for as per program needs and in responding to requests and interaction with internal and external stakeholders professionally.
  • Work with State project directorate and program monitoring  units (PMUs) to schedule and monitor program management activities for the state
  • Contribute to knowledge sharing efforts; review and continually improve processes so that all partners capture and leverage knowledge.
  • Responsible for supporting training & capacity building initiatives for the ecosystem to drive program delivery and adoption
  • Support in miscellaneous job-related tasks as needed.


  • Master's degree in computer science or equivalent; B.E./B.Tech/MCA or equivalent preferred;
  • Demonstrated multi-stakeholder work experience of 10 - 15 years in Information Technology domain at the central, state and city levels. Urban domain experience preferred.
  • Strong hands-on experience in Cloud technologies is required.
  • Deep understanding about cloud procurement and management. GI Cloud experience preferred.
  • Program Management experience in large scale government IT projects is strongly desired.
  • Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior executives / experts and their staff.

Required Skills and Competencies:

  • Experience in developing preliminary communications strategies and campaigns
  • Strong analytical, conceptualization and communication skills, good understanding of market research techniques and data analytics, outstanding attention to detail
  • Entrepreneurial spirit, including ability to work independently and autonomously, willingness to accept responsibilities for results.
  • Excellent organizational and time management skills.
  • Commitment to continuous learning.
  • Experience in branding strategy would be preferred. Particular interest in citizen centric technology, public policy and advocacy, social enterprises
  • Should be able to work in a fast-paced environment, be agile, enthusiastic, adaptable, have willingness to learn and time-management skills.
  • Should be willing to travel and work at the ground level with municipalities and government officials.
  • Should be willing to work at the Institute on a full-time basis.


Based out of the office at NIUA, New Delhi


Reference letters from two references to be included with the CV

Remuneration and Experience Certificate:

At par with the industry standards, depending on experience and skills. Proof of past remuneration (last received salary/monthly contract payment) would be required. 

Notice Period:

Notice period for termination from either side will be one month or salary in lieu of.

Application Process:

Submit CV and cover letter through NIUA portal. Please clearly mention the project’s name in the subject line.

Last Date of Application: 

Hiring is on a rolling basis and applications for this position will be closed as we find a suitable candidate. Encourage prospective and eligible candidates to apply immediately.

No. of Positions: 
Last Date to Apply: 
Tuesday, 14 September 2021