Associate - Engagement (Centre)



National Institute of Urban Affairs (NIUA)


Associate - Engagement (Centre)


Centre for Digital Governance (CDG)


Citizen Centric Smart Governance (CCSG) - CDG


Capital city of one of the central states


Annually - renewable for the program tenure


Individual full-time contract

About the National Institute of Urban Affairs (NIUA):

Established in 1976, the National Institute of Urban Affairs (NIUA) is a premier institute of Ministry of Housing and Urban Affairs, Government of India, for research and capacity building for urban sector in India. NIUA’s broad objective is to bridge the gap between research and practice on issues related to urbanization.  For more than 40 years now, NIUA has been the vanguard for contributing to and building the urban narrative for a fast-evolving urban India. The Institute has been actively working on bringing forth key areas of concern for urban India in order to build the urban discourse at various urban scales. It has utilized its competencies in research, knowledge management, policy advocacy and capacity building to address urban challenges and continuously striving to develop sustainable, inclusive and productive urban ecosystems in the country. It has emerged as a thought leader and knowledge hub for urban development in India and is sought after by both Indian and international organizations for collaborations and partnerships in India’s urban transforming journey. NIUA is committed towards aligning its efforts towards achieving Sustainable Development Goals (SDGs) through all its initiatives and programmes.

About the National Urban Digital Mission (NUDM) and Centre for Digital Governance (CDG):

The National Urban Digital Mission (NUDM) was launched on 23rd February 2021 by the Hon’ble Minister for Housing and Urban Affairs, Shri Hardeep Singh Puri and the Hon’ble Minister for Electronics and Information Technology, Shri Ravi Shankar Prasad.  The vision of the NUDM is to improve the ease of living for citizens by creating a national urban digital ecosystem that delivers accessible, inclusive, efficient and citizen centric governance in India’s 4400 towns and cities. 

Anchored through the Centre for Digital Governance (CDG) at National Institute of Urban Affairs (NIUA), the vision of NUDM can only be realized by promoting collaboration across the entire urban ecosystem through effective and inclusive partnerships with member-representatives of the “quadruple helix” of governments, civil society, industry, and academia. This urban innovation will be facilitated with shared public digital infrastructure via access to open platform architecture, standards and specifications. Envisioned to function as a trusted partner for distributed governance, the CDG envisages establishing six key practice areas on research, governance, platform, partnerships, communication and learning with the goal to facilitate adoption and put technology as the core of operations for digital transformation.   

The National Urban Digital Mission will use the common digital infrastructure, called the National Urban Innovation Stack (NUIS) to strengthen the capacity of the urban ecosystem to solve complex urban problems at scale and speed The Citizen-Centric Smart Governance (CCSG) program focuses on driving NUDM goal of enabling digital governance2022 ULBs by 15th August 2022, and across all 4400+ ULBs of India by 2025. The urban ecosystem today struggles with constraints on capacity and data. This results in governance that is not citizen-centric, effective, or efficient. ULB leaders, citizens and municipal employees need tools to manage the inherent complexity and dynamism of India’s cities and towns. CCSG aims at enabling integrated e-governance and digital delivery of municipal services to citizens using National Urban Governance platform & other NUIS compliant systems. In addition, there is the National Urban Learning Platform (NULP) - aims at enabling learning & capacity building using the NULP platform for accessible, on demand, on the go learning solutions.

Scope of work:

These roles will be part of the state engagement teams for operationalizing the CCSG program across the country. They will also support the NULP program, for capacity building of states and cities under the NUDM. The CCSG State Engagement Teams will work with the state urban departments, IT departments, city administration, associated administrative institutions, and other urban ecosystem partners from industry, start-ups, academia and civil society to contextualize the CCSG program for the needs of the states and its’ cities. This team will use the partner model to drive value-based adoption of the CCSG program and the National Urban Governance Platform (NUGP) across states and cities. With this context, this team will create relevant strategy, deployment plan and operationalize it to achieve national, regional and state targets. The goal is to get all states and cities to adopt e-governance through the CCSG program using NUGP or other NUIS compliant e-governance solutions. 

They will also contribute to evolving/developing the CCSG and NULP Program and providing operational and programmatic leadership in coordination with the Program Teams; National Program Head, CDG; and the Director NIUA, and relevant stakeholders at MoHUA and in the partner ecosystem.

Roles and Responsibilities:

The Associate - Engagement (Centre) will support the Senior Associate and Regional Lead - Engagement (Centre) in their responsibilities. This position offers the opportunity of driving CDGs charter to implement and operationalize e-governance across States and ULBs of Centre India.

The role holder will work across functions of strategy & planning, research & insights, communication & outreach, partnership and program impact to establish CDG as a trusted advisor for urban transformation ecosystem. The role holder will also support in the strategy for curating and developing a thriving ecosystem of partners from Industry, start-ups, Academia and Civil Society to support the goals of National Urban Digital Mission (NUDM).

Role holder is expected to support in the adoption of e-governance across all ULBs through state level engagement for Centre India, using the options of CCSG program adoption. The role holder will support in the implementation and adoption of CCSG and NULP program. Role holder will be accountable for targets of 100% ULBs on e-Governance platform, increase in service levels experienced by citizens, partnering start-ups and industry, addressing on-demand skilling needs of cities & states through the NULP Platform.

The Associate - Engagement (Centre) will report to Senior Associate and Regional Lead - Engagement (Centre) and will focus on achieving the following:

  • Support in planning and executing meetings and program briefing sessions across stakeholders both internal and external.
  • Support in research and creation of relevant documents for program design, operations and monitoring.
  • Maintain internal databases, knowledge tools and  meeting records.
  • Support the Senior Associate to develop the technical documents as per program needs and in responding to requests and interaction with internal and external stakeholders.
  • Provide general administrative support to project leads and team members.
  • Work with State project directorate and program monitoring  units (PMUs) to schedule and monitor program management activities for the state.
  • Contribute to knowledge sharing efforts; review and continually improve processes so that all partners capture and leverage knowledge.
  • Responsible for supporting partnership and engagements to drive program targets
  • Responsible for supporting training & capacity building initiatives for the ecosystem to drive program delivery and adoption
  • Support in positioning CDG as a trusted advisor in the ecosystem through challenges & hackathon events, reports, partnerships etc.
  • Ensure a strong and robust communications process between all members and staff within the area and across the divisions as needed for a common alignment to the mission & program goals
  • Support in miscellaneous job-related tasks as needed.


  • M.Tech or Masters in Urban Planning or Urban Management, or MBA or other Masters’ degree from a premier institute.
  • Demonstrated experience in coordinating with  teams and multi-stakeholder processes
  • 3-8 years of relevant work experience with 2+ years in the Development sector working with stakeholders from centre, state and city level in urban, capacity building, program management or IT domain. For exceptional candidates, 0-3 years of experience and designation as junior Associate.
  • Excellent communication skills including the ability to communicate with and manage expectations of senior executives/experts and their staff.

Required Skills and Competencies:

  • Strong analytical, conceptualization and communication skills and advanced skills in the MS office suite 
  • Excellent Presentation and Documentation skills
  • Strong problem solving and analytical skills
  • Past experience of working with states is desirable
  • Past experience of project management in IT or e-governance implementation in public sector is desirable
  • Strong analytical, conceptualization and communication skills,
  • Good understanding of data driven transformation (driving change in people, process and technology) with outstanding attention to detail
  • Entrepreneurial spirit, including ability to work independently and autonomously, willingness to accept responsibilities for results.
  • Excellent program management, organizational and time management skills.
  • Commitment to learning
  • Should be able to work in a fast-paced environment, be agile, enthusiastic, adaptable, have willingness to learn and time-management skills
  • Should be willing to work at the Institute on a full-time basis.


The base location will be a capital city of one of the central states.


Reference letters from two references to be included with the CV

Remuneration and Experience Certificate:

At par with the industry standards, depending on experience and skills. Proof of past remuneration (last received salary/monthly contract payment) would be required. 

Notice Period:

Notice period for termination from either side will be one month or salary in lieu of.

Application Process:

Submit CV and cover letter through NIUA portal. Please clearly mention the project’s name in the subject line.

No. of Positions: 
Last Date to Apply: 
Saturday, 31 July 2021